manufactured by Matthew James, L.L.C.
If you believe your Cello Rhapsody amplifier, Chorale preamplifier or Master power supply are not functioning properly, please contact your dealer / distributor. If you need to return your component, you will be given a Return Authorization Number (RA#). This number must appear on the outside of the shipping carton. Returns without RA#s will not be accepted. Returns received in original packing material will be returned in original packing. Returns received in non-original packing material will be returned in new packing at the owner’s expense. If you need new packing material to return your Rhapsody, please contact your dealer / distributor.
Limited Warranty
Matthew James, L.L.C. warranties all mechanical and electrical parts of the Cello Rhapsody amplifier, Chorale preamplifier and Master power supply for (5) five years from original date of manufacture. Labor expenses associated with the service are the responsibility of the dealer or distributor, if applicable, except as follows:
Any defect in the Rhapsody, Chorale or Master within the first (2) two years from the original date of manufacture shall be repaired by the dealer / distributor with labor expenses paid by Matthew James, L.L.C. according to factory rates for a given repair. At Matthew James’ discretion, or if the dealer / distributor is unable to perform the repair, the unit may be returned to the factory for service using agreed upon airfreight. After repair the unit will be returned by the same carrier or equivalent. During years (3-5) three through five, if the dealer / distributor is unable to perform the repair, Matthew James will pay the return airfreight from the factory by agreed upon carrier, provided the unit was shipped to the factory with airfreight prepaid.
Matthew James will not pay freight costs if the unit is returned without a Return Authorization Number (RA#).
Matthew James will not pay the freight costs if the unit is found to be in working order.
There is no reason to register your warranty. It is done so automatically by the factory. We respect owner’s privacy and don’t try to gather information without the owner’s knowledge and consent. Warranty is automatically transferred to a subsequent owner who may wish to verify date of manufacture and remaining warranty period. If you want to register to receive product information, or find out more about Matthew James’ or Cello products, we invite you to visit our web page at either www.matthew-james.net or www.cello-audio.net.
Warranty of Repair Work Performed
Any specific repairs or modifications effected by Matthew James, or authorized service facility, shall be guaranteed for 100% parts and labor for the remainder of the original warranty period for this particular unit, or (1) one year, whatever is longer.
Tampering, Abuse or Misuse
Any unauthorized modifications, repairs or tampering, and/or any indication of owner abuse, negligence or improper usage,
as determined by Matthew James, L.L.C., will result in the voiding of the warranty. There are no user serviceable parts inside
the Rhapsody, Chorale or Master. Any changes should be made by Matthew James or its authorized representative.